1. No Refunds: > Since CipherVault offers non-tangible, irrevocable digital goods, we do not provide refunds once the order is completed and the product is delivered. As a customer, you are responsible for understanding this upon purchasing any item at our shop.

2. Product Issues: We only honor refund or replacement requests in the following cases:

• Non-delivery of the product: Due to an issue with the automated system (Must be reported within 24 hours).
• Major defects: If the tool is completely non-functional (Must be proven with screenshots or video).

3. Unauthorized Transactions: CipherVault is not responsible for any unauthorized purchases. Please secure your payment methods.

4. Contact Us: If you believe you have a valid reason for a replacement or refund, please open a Ticket or contact our support team on Discord with your order ID.